Frequently Asked Questions
We’ve nailed down our client needs, and our process.
Read some common client questions below.
Your Questions Answered
FAQs
General Questions
What kinds of products do you offer?
We connect you with any fasteners you need, including bolts, nuts, screws, washers, anchors, and specialty items. We are eager to take a phone call or email to help you with your requirements and questions.
Do you provide custom fasteners?
Yes! We can provide custom fasteners to meet specific requirements. Please contact us for details on custom orders.
What industries do you serve?
We serve every industry, including heavy machinery, steel, oil and gas, mobility, solar, water filtration, sheet metal fabrication, and all other manufacturing.
Are you a Canadian company?
Yes, we are 100% Canadian owned and operated. Our warehouses in Mississauga and Woodstock source fasteners from trusted manufacturers around the corner and around the world.
Ordering and Delivery
How can I place an order?
Fill out our contact form or give us a call! Our expert team is ready to help connect you to the parts you need.
What is the minimum order quantity?
At Allgrade there is no minimum order. We are happy to fill any order, big or small, stock or exotic.
What are your payment terms?
We accept various payment methods including credit cards, bank transfers, and purchase orders for approved accounts.
What is your delivery time?
Most of our parts are either in our stockroom, or never more than a few hours away. We offer service with our own trucks that deliver at no charge inside our service area in order to control our supply line.
Do you offer international shipping?
We are happy to ship courier or ltl around the world. Shipping costs and delivery times will depend on the destination.
Product Information
Are your fasteners compliant with industry standards?
Yes, all of our products meet various industry standards including ISO, ASTM, ANSI, and SAE. We can provide certification upon request.
Do you supply anything that I don’t see on your website?
We certainly do. Our website highlights our main product lines, however, we are always happy to supply any kind of industrial requirement. Just give us a call!
Do you provide technical support?
Yes, we offer expert guidance on the proper use of our fasteners. Contact us for assistance.
Contact Information
How can I contact customer service?
You can connect with our team by phone, email, or through our website contact form. Our team would be happy to assist you.
Do you have a physical store?
With our 2 locations in Ontario, our focus has always been on B2B sales. We are striving to provide a higher, more specifically tailored service level for OEM’s, Fabricators, and other manufacturing businesses.
Where can I find your business hours?
Our warehouses are open from 7am – 4:30pm, Monday through Friday.
Got questions?
We’ve got solutions.